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Ben Wilmot

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    21
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Última actividad de Ben Wilmot
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    Ben Wilmot hizo un comentario,

    1. Comunidad
    2. Feedback - Voice (Talk)
    3. Need to have visibility on who hung up first

    This is an essential feature for call centres. Unfortunately, Zendesk isn't the only CRM missing this. Gamma are still working on this feature.

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    • Ben Wilmot
    • Creación
    • 2 votos
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    Ben Wilmot creó una publicación,

    Scheduling dates

    1. Comunidad
    2. Feedback - Ticketing System (Support)

    I find it odd how you can book dates to be closed on 'schedule' within the admin centre but you can only amend hours within the current week. You need to add a calendar where you can select the dat...

    • Ben Wilmot
    • Creación
    • 1 seguidor
    • 0 comentarios
    • 1 voto
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    Ben Wilmot creó una publicación,

    Transferring Tags

    1. Comunidad
    2. Feedback - Ticketing System (Support)

    I believe there needs to be a feature which allows tags from a ticket closed by merging to show on the ticket that it has been merged with. This would help with reporting in Explore. Due to this no...

    • Ben Wilmot
    • Creación
    • 2 seguidores
    • 1 comentario
    • 2 votos