Grace Barrameda

I vote for this as well! 

This is the same thing happening to us. We get multiple bad rating feedbacks but upon checking with our customers they are just accidental clicks. 

This also consumes our time since we need to check every bad rating with our customers and also adjusting our survey reports! I hope Zendesk fixes the issue as soon as possible. At least making the bad rating requires comment and reason before actually considering it bad feedback!