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Christopher Wooten

Incorporación 16 oct 2021

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Última actividad 08 sept 2022

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111

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64

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25

RESUMEN DE LA ACTIVIDAD

Última actividad de Christopher Wooten

Christopher Wooten hizo un comentario,

ComentarioThird party and social messaging channels

Set this up on one of my channels but it does not do any workflow when people @mention me on the channel. Does it not work in a specific Channel?

 

Ver comentario · Publicado 15 ago 2022 · Christopher Wooten

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Christopher Wooten hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Christopher Kennedy Thanks for the feedback. We have since pivoted to creating an internal brand to use their widget in these situations

Ver comentario · Publicado 23 jun 2022 · Christopher Wooten

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Christopher Wooten hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I am in the same boat. Where is this in the cycle? It has been past 9 months since the official comment Amisha Sharma. Can you provide an update?

Ver comentario · Publicado 21 jun 2022 · Christopher Wooten

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Christopher Wooten hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Greg Katechis I am having a similar issue where I am trying to create a proactive chat for a customer via the API and I am unable to. Is there a reason this functionality is being blocked?

Ver comentario · Publicado 21 jun 2022 · Christopher Wooten

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Christopher Wooten hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Looks like there is still no update here.

Ver comentario · Publicado 07 jun 2022 · Christopher Wooten

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Christopher Wooten hizo un comentario,

ComentarioTicket customization

Love the new view and the form features. I used to have a huge google sheet I used to have to use. When did this hit prod?

Ver comentario · Publicado 13 may 2022 · Christopher Wooten

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Christopher Wooten hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to allow the agent to block the number as well as add it to a list that's easily seen for all agents.

Ver comentario · Publicado 20 abr 2022 · Christopher Wooten

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Christopher Wooten creó una publicación,

Publicación Feedback - Voice (Talk)

As our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.

Publicado 30 mar 2022 · Christopher Wooten

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Christopher Wooten hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Same issue here. We need a better way to handle follow-up tickets with users.

Ver comentario · Publicado 28 feb 2022 · Christopher Wooten

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Christopher Wooten creó una publicación,

Publicación Feedback - Reporting and analytics (Explore)

The Live data only lets you filter on 5 different metrics. This is not even close to be enough for an MVP release. At the bare minimum we would need to separate out unassigned.

Publicado 02 feb 2022 · Christopher Wooten

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