Daniel

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Working with messaging bots for your web and mobile channels

Could you make the bot start before an audio or an image sent? Unfortunately, currently, if customers send an audio or an image via WhatsApp, the flow does not start. Could you include an improveme...

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• Daniel
• Creación 9 de enero de 2023 03:55
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

please Zendesk, stop losing customers unnecessarily over something as simple as this.Does the brand want to be #1? Are they really interested in being #1 in the market? Details like these make them...

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• Daniel
• Creación 4 de enero de 2023 14:21
• 5 votos

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using Flow Builder to create a social messaging bot

Hello.We have noticed that the flow does not start if you receive an image or a voice message as the first message from the client.Many people do not start a conversation flow by writing a text tha...

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• Daniel
• Creación 27 de diciembre de 2022 16:09
• 1 voto

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Building a bot using answers

Hello.We have noticed that the flow does not start if you receive an image or a voice message as the first message from the client.Many people do not start a conversation flow by writing a text tha...

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• Daniel
• Creación 27 de diciembre de 2022 16:03
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Team Zendesk please get your act together with this topic. The world demands it!!! We only ask for 1 button, 1 button! Prove that you are #1 and you will remain #1. Remember that outside the compet...

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• Daniel
• Creación 21 de octubre de 2022 12:14
• 5 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Hello lisa.It's good that you are interested in this much-needed functionality for the Zendesk bot to stand up to its competitors. Look at the attached screenshot (colored in yellow), you will see ...

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• Daniel
• Creación 2 de septiembre de 2022 11:53
• 4 votos

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

Hello.To do what you ask, Zendesk must release another type of step called "Collect Information", with this step you will be able to send the data that your client enters in the bot to a URL.For no...

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• Daniel
• Creación 7 de julio de 2022 17:43
• 2 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Issue with welcome message on instance with multiple brands

Thank you very much for your valuable contribution Amy!I understand what you are saying and in fact, before uploading the first post, we carry out the configuration you mention, taking into account...

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• Daniel
• Creación 6 de julio de 2022 13:03
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Take the response from a web service and save it in a custom field

Thank you very much Ahmed!I assumed that this was the issue, but I wasn't sure at all (in short, this problem is solved the old way).I'll start reading documentation about ZIS.Thank you very much d...

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• Daniel
• Editado 27 de junio de 2022 11:15
• 0 votos