James Daniel Constantino

Hello, 

It's been 4 years now since this idea/feedback was raised. Is there any actual updates related to this feature?

Is there a way in achieving this  in help center if we are using messaging?

Hi Aush, 

Thank you for acknowledging the feedback. We are partnering with an outsourcing company for our frontline customer service team and BPO's have very strict implementation regarding information security, thus, agents and leaders alike aren't able to use external messaging applications.

Thank you,

James

I hope Zendesk consider to bring this back soon.