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Adam Stewart

Incorporación 03 oct 2024

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Última actividad 03 oct 2024

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Última actividad de Adam Stewart

Adam Stewart hizo un comentario,

ComentarioZendesk messaging

We like having the transcripts public but they satisfy SLAs because the comment is made by the “System”.  This means a customer could reply to their chat, the transcript would write to the ticket, and the customer would satisfy their own SLA.  

 

Are there any plans to fix this behavior?  Public comments by the “System” should be excluded from SLA calculations.  

Ver comentario · Publicado 03 oct 2024 · Adam Stewart

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