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Andreas Sobing

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    15
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Resumen de la actividad

Última actividad de Andreas Sobing
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    Andreas Sobing creó una publicación,

    Assigning whatsapp numbers to groups or employees

    I want to assign the WhatsApp conversation for a particular number to a specific employee or group (trigger or automation)Currently it is only possible to assign a WhatsApp number to a brand.

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    Andreas Sobing hizo un comentario,

    Hi Widson, thank you for your feedback. However, I still don't quite understand the procedure why when calling from a ticket, the top number is used as the call number otherwise. Entering the numbe...

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    Andreas Sobing hizo un comentario,

    Es wäre super wenn diese Möglichkeit geschlossene Tickets zu verändern zumindest für Admins besteht. Ich benötige die Möglichkeit den Anfragenden noch zu aktualisieren, da dieser nicht immer von un...

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    Andreas Sobing creó una publicación,

    Summary of phone tickets

    Respondida

    Example: Customer service calls customer from an existing ticket. The customer does not accept the call and calls back 30 seconds later. This creates a second ticket. After the call, customer servi...

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    Andreas Sobing creó una publicación,

    Number used for outgoing calls from a ticket

    Respondida

    In fact, when calls are made from a ticket, the outgoing number noted first in the list is always dialed, regardless of whether another is selected in advance. The outgoing number can only be diale...

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    Andreas Sobing creó una publicación,

    Zendesk Talk Console

    Respondida

    Is it possible to set in the Talk console (keypad icon) for outgoing calls as prefix (default) Germany so +49 instead of United States with +1 or let Zendesk set. This would save our agents a lot o...