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PAUL

Incorporación 16 oct 2021

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Última actividad 17 may 2023

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Última actividad de PAUL

PAUL hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hey all,

Does anyone know if it's possible to hide any/some icons in the toolbar? Eg. "add video" because links should be used instead and would not want to tempt the content managers to use the built-in feature. Maybe with some custom code?

Fingers crossed! :D

Ver comentario · Publicado 27 sept 2022 · PAUL

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PAUL hizo un comentario,

ComentarioSetting up Zendesk Chat

Hi Dane,

I would like to avoid creating a dedicated group for this... if possible...

To you think the setting below will route chats correctly if multiple agents are assigned to this skill?

Thanks!

Ver comentario · Publicado 20 may 2022 · PAUL

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PAUL hizo un comentario,

ComentarioSetting up Zendesk Chat

Hi Dane

Many thanks for getting back to me, much appreciated!

Please correct me if I'm wrong, but this method will assign incoming chats to a specific agent only, the one which is defined in the trigger, correct?

What do I need to do if I'd like to assign chats to a pool of agents with a specific skill?

Looking forward to hearing back from you!

Thank you in advance!

Ver comentario · Publicado 20 may 2022 · PAUL

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PAUL hizo un comentario,

ComentarioSetting up Zendesk Chat

Hi Eduardo,

Have you seen this article(?): https://support.zendesk.com/hc/en-us/articles/4408833808538-Recipe-Route-a-chat-to-a-department-based-on-the-country-the-visitor-is-chatting-from

If you are looking for a solution to detect the language no matter the location, I don't think it's possible.

Hope this helps!
Paul

Ver comentario · Publicado 12 may 2022 · PAUL

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PAUL hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

please update the to:

{
  "user":{
    "id":{{ticket.requester.id}},
    "user_fields": {
      "last_csat_date" : "{{ "now" | date: "%s" | plus: 7776000 | date: "%b %d, %Y" }}"
    }
  }
}

 

where 7776000  = 86400 s in a day * x no of days (90 in this case)

Ver comentario · Publicado 01 mar 2022 · PAUL

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