Búsquedas recientes


No hay búsquedas recientes

Jason Stanczyk's Avatar

Jason Stanczyk

Incorporación 25 abr 2024

·

Última actividad 25 nov 2024

Seguimientos

0

Seguidores

0

Actividad total

7

Voto

1

Suscripciones

2

RESUMEN DE LA ACTIVIDAD

Última actividad de Jason Stanczyk

Jason Stanczyk creó una publicación,

Publicación Q&A - Apps and integrations

Good Day, 
I am attempting to create a Zendesk Community Post Published event trigger that will then send a slack message to a private channel. 
I have it working when I am testing the payload, however there is no way to save the payload that I want to send. As well, there seems to be no way to create a trigger from a community post publish event. 
It seems that the Zendesk Events Webhook, cannot then send data externally, however the Trigger/Automation webhook doesnt have access to community post events. 
 

I understand that triggers might only be used for tickets, and that kinda makes sense. However how am I to be able to do this, if I cannot use triggers? Please help!

Publicado 25 nov 2024 · Jason Stanczyk

1

Seguidor

1

Voto

1

Comentario


Jason Stanczyk hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

In 2024 and I am seeing this issue again. 
Any ideas on how this can be fixed?

Ver comentario · Publicado 22 may 2024 · Jason Stanczyk

0

Seguidores

0

Votos

0

Comentarios


Jason Stanczyk hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Is there any intent to add this feature?

Ver comentario · Publicado 26 abr 2024 · Jason Stanczyk

0

Seguidores

0

Votos

0

Comentarios


Jason Stanczyk creó una publicación,

Publicación Q&A - Help center and community

Hi, 
I have looked everywhere for the ability to enable users to be able to flag a post or a comment as something that needs attention from an admin. 

I believe it would be a good place to put it inside the actions group that already exists. I have tried making modifications myself, but I haven't been able to do so. 
We are currently using the default Copenhagen theme. 

I know there is a feature to make posts require approval from admin before they post, however we do not want this functionality. 
We just want users to be able to alert the admin if something is not going as it should be. 
Any advice, hints, tricks would greatly be appreciated. 
Thanks!

Publicado 25 abr 2024 · Jason Stanczyk

2

Seguidores

3

Votos

3

Comentarios