Búsquedas recientes
No hay búsquedas recientes

Michail Rudenko
Incorporación 16 oct 2021
·
Última actividad 28 dic 2023
Seguimientos
0
Seguidores
0
Actividad total
5
Voto
1
Suscripciones
2
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Michail Rudenko
Michail Rudenko creó una publicación,
Hello, Guys!
I have a question about Zendesk Contextual Workspaces.
Will available apps and macros change in the agent interface once we set up a new Contextual Workspace for the specific scenario?
For example, I have Contextual Workspace for damaged item refund. Once agent opened ticket with this Workspace, agent will be able to choose between damage-related macros and categories.
Please, correct me, if I understand it wrong. I read available Zendesk articles about workspaces but still need some clarifications.
Publicado 15 sept 2021 · Michail Rudenko
0
Seguidores
2
Votos
1
Comentario
Michail Rudenko hizo un comentario,
Are workspaces real-time features? Will workspaces update and show selected lists of macros/apps for the specific scenarios? Or after agent set the category of ticket for example?
Ver comentario · Publicado 14 sept 2021 · Michail Rudenko
0
Seguidores
1
Voto
0
Comentarios