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Michail Rudenko's Avatar

Michail Rudenko

Incorporación 16 oct 2021

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Última actividad 28 dic 2023

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Última actividad de Michail Rudenko

Michail Rudenko creó una publicación,

Publicación Q&A - Objects, workspaces, and rules

Hello, Guys!

I have a question about Zendesk Contextual Workspaces. 

Will available apps and macros change in the agent interface once we set up a new Contextual Workspace for the specific scenario?

For example, I have Contextual Workspace for damaged item refund. Once agent opened ticket with this Workspace, agent will be able to choose between damage-related macros and categories.

Please, correct me, if I understand it wrong. I read available Zendesk articles about workspaces but still need some clarifications.


Publicado 15 sept 2021 · Michail Rudenko

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Michail Rudenko hizo un comentario,

ComentarioTicket customization

Are workspaces real-time features? Will workspaces update and show selected lists of macros/apps for the specific scenarios? Or after agent set the category of ticket for example?

 

Ver comentario · Publicado 14 sept 2021 · Michail Rudenko

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