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Greg

Incorporación 20 jul 2022

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Última actividad 15 may 2024

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Última actividad de Greg

Greg hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

No way we'll upgrade to Enterprise just for that.  One more annoyance like this and we'll just go somewhere else. There are other products on the market.

Ver comentario · Publicado 08 feb 2024 · Greg

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Greg hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Matt,

we are in the same boat. Zendesk is clearly showing that they don't care.

Ver comentario · Publicado 08 feb 2024 · Greg

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ComentarioTicket customization

Amisha Sharma

Zendesk clearly showed that you/they don't care. I think nobody here understands what you are doing and where you are heading. 

Ver comentario · Publicado 17 oct 2023 · Greg

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Greg hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Zendesk is showing so much that they don't care. It's almost 3 years now.

Ver comentario · Publicado 13 jul 2023 · Greg

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Greg hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Linked comment from Amisha Sharma - this is such a BS answer.

They forced something, and if they will make a change in a year nobody will care anymore. Some will get used to that, some will move somewhere else. Also they are saying you can opt out - but somehow for us (end last year) it was not possible.

Ver comentario · Publicado 28 mar 2023 · Greg

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Comentario de la comunidad Feedback - Ticketing system (Support)

I've sent a complaint about it, and have not received any helpful answer - just few form texts saying how great new system is.

And contacting Zendesk support is a mess - it feels like they are making it more complicated to stop people to contacting them. I hate "You can reach us in your messaging widget if you still need help"

Looks like it's time to look around at another products

Ver comentario · Publicado 19 ago 2022 · Greg

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Comentario de la comunidad Feedback - Ticketing system (Support)

Sari Siekkinen

got an e-mail from Zendesk saying "your Zendesk account will be automatically upgraded to Agent Workspace, our primary support user interface, starting mid-August 2022" - so my understanding is that we'll not be able to turn it off at that point

Ver comentario · Publicado 20 jul 2022 · Greg

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Comentario de la comunidad Feedback - Ticketing system (Support)

@...

any updates here? We're forced by Zendesk to switch to Agent Workspace (mid August automatic switch) - and sorting change is very annoying. 

Ver comentario · Publicado 20 jul 2022 · Greg

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