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Becky Evans

Incorporación 05 jul 2022

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Última actividad 03 dic 2024

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Última actividad de Becky Evans

Becky Evans hizo un comentario,

ComentarioUsing help center search

Darenne No, I meant the feedback form linked by Orsolya Forster above and at the end of the other article https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide- 

 

Ver comentario · Publicado 17 may 2023 · Becky Evans

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Becky Evans hizo un comentario,

ComentarioUsing help center search

Hi Darenne, Thanks, and sorry I wasn't clear. I understand that it is automatic and see that it has already been rolled out in our help center. My question is about when we see searches that don't return expected results. I see that Zendesk is requesting us to submit a feedback form each time, but that's not very practical. It would be nice if there were things our Agents could do on our end to help train the AI in real time. Cheers! 

Ver comentario · Publicado 16 may 2023 · Becky Evans

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Becky Evans hizo un comentario,

ComentarioUsing help center search

Hi, this sounds like a great enhancement. Is there anything we can do to help train our own help center?

Ver comentario · Publicado 15 may 2023 · Becky Evans

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