Dorosthy Teng

1. Comunidad
2. Feedback - Voice (Talk)
3. unsuccessful outbound calls

Agreed with Andre's comment, surprise this is not available at all to log those unsuccessful calls in the event automated just as successful call. We also raised this with our account manager recen...

• Ver comentario
• Dorosthy Teng
• Creación 16 de marzo de 2023 15:17
• 2 votos

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

There were negative feedback and rejection from all users since Apr & yet Zendesk ignore completely, gone ahead to implement this which made no sense at all ?! the changes will cause more problem f...

• Ver comentario
• Dorosthy Teng
• Creación 22 de junio de 2022 12:49
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Side Conversations in Zendesk Explore

Toby Sterrett would be great to receive some update on this as I agreed with others that this is important feature to capture on report of the side conversation! 

• Ver comentario
• Dorosthy Teng
• Creación 10 de marzo de 2022 11:32
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Adjust Column Width Using Drag and Drop

Explore queries and dashboards unable to adjust the width column is annoying and agree this will be a good feature. Seems like after two years there are no progress or update ?? 

• Ver comentario
• Dorosthy Teng
• Creación 23 de febrero de 2022 16:13
• 2 votos