Apper

Your best option would be to use invoke to open the ticket in a new tab within Zendesk. As for the other channels available in the tool, it’s a bit more complex since ZAF doesn’t connect to anything within the right-hand sidebar. Unfortunately, this means your only alternative is to recreate the conversation details within your app.

Your best option would be to use invoke to open the ticket in a new tab within Zendesk. As for the other channels available in the tool, it’s a bit more complex since ZAF doesn’t connect to anything within the right-hand sidebar. Unfortunately, this means your only alternative is to recreate the conversation details within your app.