Stephen Wilson

Finally got a new docusign...no offer to refund the overage only to future quote for a few months of service as credit for the overpayment. 5 months of waiting to get this resolution. Zendesk you need to fix this...you were once the best and now you're circling the bin

I have been trying to get our agent seats reduced since May and supposedly in June they completed it however we have been overcharged every month since then. Got as far as completing the docusign for the reduction and then waiting a month to see they rep supposedly completed the request but nothing. I keep requesting help and have emailed our account manager and their supervisor directly a few times with no luck. We have been overcharged thousands of dollars at this point and are at a loss here Zendesk...whats going on