Gerard Masnou Artigas

Hi Marine, 

That is correct, users with the role "agent" do not have that setting available under their profile.

Just like Ben and Dave, I don't see the "Access" field in the user profile, regardless of their role. We are not on the Enterprise plan either. 
Has this setting been moved elsewhere?

Would there be any other logic that affects the ability to have notifications delivered? We have one of the brands with web messaging-enabled and the agent workspace is enabled as well but we do not receive notifications. 
If we have multiple brands do we need to have all of them with web messaging enabled?