Cindy den Elzen

I have raised the same request by Zendesk Support and they recommended me to leave a note here. We would like to have the option as well to have it customized. We have several statuses that would help a lot to have them customized. Thanks 

When you create a side conversation a new window field is opened. This window field is located over the e-mail subject and requesters’ email.

It is not possible to move the window field a bit to the right so you are able to see for example e-mail subject of the ticket etc.

Would be great if the new window field would open more to the right so details in the ticket can still be read.