Michael Duran

I have seen an uptick in our team's feed of Spam tickets. We have been handling them on a one-off basis. Is there a way we can prevent these from coming in? 

We are looking to embed our CSAT survey into our Agent signature.

Typically, this is done through a separate email after the ticket is marked as Solved (24 hours after). 

Is there any way that we can do this? Would appreciate any insight!

Katerina Louka Thank you for that tip!

Follow-up question: When this is inputted, does the last comment in the conversation show in the ticket? And if so, is there a way to show the last comment from the customer, in case the last comment is from us?

Appreciate it!

We are looking into putting the previous conversation into our CSAT follow-up. 

At the moment we use the placeholder {{ticket.link}} to help customers view the previous conversation. Customers have stated it is difficult because they need to log back into their account to view the conversation.

Any recommendations on how to insert the previous conversation into the CSAT follow up itself? 

We want to include the previous conversation in the CSAT itself instead of the link. We found that customers need to sign into their user accounts to access the ticket.

Is there a way to include the previous conversation in the CSAT ticket itself?