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Daniela Healy's Avatar

Daniela Healy

Incorporación 08 jun 2022

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Última actividad 23 ago 2022

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Última actividad de Daniela Healy

Daniela Healy hizo un comentario,

ComentarioRouting

Is it possible to create different rules that target different brands? (We don't want agent cross over between the tickets we route)

 

 

Ver comentario · Publicado 23 ago 2022 · Daniela Healy

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Daniela Healy hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Not really, I want it to be grouped for the Customer. We are testing on the customer side, and it looks like one continuous conversation. (That screenshot is from my view as a zendesk customer when I asked for help, so I would like our customers to have the same view). 

Ver comentario · Publicado 19 jun 2022 · Daniela Healy

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Daniela Healy creó una publicación,

Publicación Developer - Zendesk APIs

We are setting up Messaging in one of our brands, and we want it to show the past conversations between the end-user and our support like they are seen below (Taken out of my own Chats with Zendesk Support).  As of now, they just show on the Client's end as one continuous conversation.

What setting are we missing in order to get it set up? 

Publicado 15 jun 2022 · Daniela Healy

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Daniela Healy hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Thank you so much, I thought that was it, but I wasn't sure. 

Ver comentario · Publicado 09 jun 2022 · Daniela Healy

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Daniela Healy creó una publicación,

Publicación Developer - Zendesk APIs

I am working with my team, and I hit a bit of a wall here: In regards to this article:  https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.251889673.1601553504.1654182773-287442560.1607637413#creating-a-jwt-token 

We're good until we hit the "Generating JWT token"

It says we need 

  • alg: (required) 
  • typ: (required)
  • kid: (required) 

"kid" Is not the Secret Key, but where would we get that one? 

Publicado 08 jun 2022 · Daniela Healy

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