RyanMichael Hirst

We have an app on zendesk that renders the web widget with the following code

Sweet! Thanks a lot Eric really appreciate it

Hey Jeff so I just verified that this method works within the context I am getting the error from

window.client.set('ticket.assignee', { groupId: xxx, userId: xxx });

I am trying to call

window.client.set('comment.text'. '');

from an app that is in the ticket_editor location. That's where the method should work right?

1. I can replicate on firefox and Chrome. 

2. The comment exists in the dom node on dev tools under the "zendesk-editor--rich-text-comment" div.

3. I don't see a clear button under the "Internal Note" section on the ticket view page. Where is that?

I am pretty sure there is a bug with the comment.text setter. All the other client setters / functions work for me.

Yeah we have the same src in our script tag

I am using the ZAF client on a number of environments and have been trying to debug why this particular method window.client.set('comment.text', '') does not work on one of them. 

It works on all others except one. Is it possible that the problem environment is running an older version of the ZAF client?