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Frank Vazquez

Incorporación 08 nov 2021

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Última actividad 08 nov 2021

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ComentarioLive chat agent guide
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Hello guys,

 

I had a question about away versus invisible when it comes to routing. As I understand it, when an agent sets him/herself to invisible, they get out of the "virtual line" and are no longer considered the "longest agent without a chat". What if they are away? Does the same logic occur? 

Ver comentario · Publicado 08 nov 2021 · Frank Vazquez

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