Daniel Elizalde

Salto is a great alternative, you need a budget for this.

Another alternative is to use the premium sandbox addon.

I have a similar issue although I managed to route tickets correctly to a department and based on skills.

However, any other agent out of this department can take the chat and maintain a conversation with the user. All our agent's are restricted to their own ticket groups/departments. This appears to work in Support but not in Chat.

Am I missing something?

Yes, far from definitive.

I can count the total licenses with the filters:

 

In another account I manage, we have quite a few roles, so I filtered by non-paying licences:

 

Still, I agree with you that this can be made more simple :)

Hi Brian Noble,

In the Team members page you can see the roles for each user.

You can also use the Filter and select the roles you want to count

 

And I agree with you that a link from the "seats remaining" box to a predefined "paid roles" would be helpful.

I hope this helps :)

Hi Annelisa Brown, 

I managed to find a short workaround to assign the default outbound call line to an agent.

I had the same issue in Enterprise where two agents had different default numbers. I noticed that both agents had a different default group, so I solved it by assigning the same default group.

It would really be useful to be able to choose lines and assign them to an agent or group and be able to select a default line.

Hi,

In Messaging, how do you clean up the conversation from a user in the chatbox, so when the user comes back will see the chatbox empty?

Or at least the user can see the conversations grouped, just like the chatbox on this help center?

Any ideas? Thanks