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Jennire Araque's Avatar

Jennire Araque

Incorporación 27 oct 2021

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Última actividad 30 ene 2023

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Última actividad de Jennire Araque

Jennire Araque hizo un comentario,

ComentarioTicket customization

I am getting the error: The tag 'other' is already used in a custom field drop-down, multi-select or checkbox.
This is expected when attempting to add a tag that is already in use in an org. 


My question is: what is the suggested method to finding where a specific tag is used? scanning every field in an org is not scalable and the tag is not visible in the 'top 100' tags. 

Ver comentario · Publicado 30 ene 2023 · Jennire Araque

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Comentario de la comunidad Feedback - Ticketing system (Support)

Hello, any traction on this update to the SLA functionality?
It has been 3 years since we got the response that this was not a priority. 

 

Similar situation as the comments above where on-hold is used when tickets are with development or with a vendor and do not need frequent updates to the client. 

 

 

Ver comentario · Publicado 27 oct 2021 · Jennire Araque

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