Búsquedas recientes
No hay búsquedas recientes

Arthur
Incorporación 13 abr 2022
·
Última actividad 28 ago 2023
Seguimientos
0
Seguidores
0
Actividad total
22
Votos
2
Suscripciones
13
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Arthur
Arthur hizo un comentario,
+1
Ver comentario · Publicado 28 ago 2023 · Arthur
0
Seguidores
0
Votos
0
Comentarios
Arthur hizo un comentario,
Just wanted to check if we have this new data set available now in explore?
We are also hoping if in this new data set, it will allow us to capture average time end user spends in our KB.
Thank you
Art
Ver comentario · Publicado 08 ago 2023 · Arthur
0
Seguidores
0
Votos
0
Comentarios
Arthur hizo un comentario,
1 vote here - this will help our unit a lot if this will be possible
Ver comentario · Publicado 14 jun 2023 · Arthur
0
Seguidores
0
Votos
0
Comentarios
Arthur hizo un comentario,
Missed messaging session is part of the things we are measuring. Can we please ask to have a metric / attribute in Explore that would help us measure this.
Thank you
Ver comentario · Publicado 02 may 2023 · Arthur
0
Seguidores
0
Votos
0
Comentarios
Arthur hizo un comentario,
HI Team,
We would like to have visibility of missed live messaging session but I'm not sure if there is such an attribute for messaging in explore.
Seeking your help as to how can we get that visibility in messaging channel.
Thank you
Art
Ver comentario · Publicado 02 may 2023 · Arthur
0
Seguidores
0
Votos
0
Comentarios
Arthur hizo un comentario,
Hi Team,
Is there a way to add other componets other than apps? Can we add knowledge capture app as a component for layout builder?
Is there an option to assign layout to each group?
Thank you
Ver comentario · Publicado 01 may 2023 · Arthur
0
Seguidores
0
Votos
0
Comentarios
Arthur hizo un comentario,
Im testing omnichannel routing, it appears to be working in all channels except in Side Conversations.
Even if I add the routing tag, it still does not auto assign. Is there a configuration that needs to be done on our end? A button to switch? or if Side conversation is not included in the auto assign is there a way for us to get the SC's auto assigned?
Ver comentario · Publicado 13 mar 2023 · Arthur
0
Seguidores
0
Votos
0
Comentarios