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Arthur

Incorporación 13 abr 2022

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Última actividad 28 ago 2023

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22

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2

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13

RESUMEN DE LA ACTIVIDAD

Última actividad de Arthur

Arthur hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

+1

Ver comentario · Publicado 28 ago 2023 · Arthur

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Arthur hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

HI Orsolya Forster

Just wanted to check if we have this new data set available now in explore?

We are also hoping if in this new data set, it will allow us to capture average time end user spends in our KB.

Thank you

Art

Ver comentario · Publicado 08 ago 2023 · Arthur

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Arthur hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

1 vote here - this will help our unit a lot if this will be possible

Ver comentario · Publicado 14 jun 2023 · Arthur

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Arthur hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Missed messaging session is part of the things we are measuring. Can we please ask to have a metric / attribute in Explore that would help us measure this.

 

Thank you

Ver comentario · Publicado 02 may 2023 · Arthur

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Arthur hizo un comentario,

ComentarioHow to fix issues in Zendesk messaging

HI Team,

We would like to have visibility of missed live messaging session but I'm not sure if there is such an attribute for messaging in explore.

Seeking your help as to how can we get that visibility in messaging channel.

Thank you

Art 

Ver comentario · Publicado 02 may 2023 · Arthur

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Arthur hizo un comentario,

ComentarioTicket customization

Hi Team,
Is there a way to add other componets other than apps?  Can we add knowledge capture app as a component for layout builder?

Is there an option to assign layout to each group?

Thank you

Ver comentario · Publicado 01 may 2023 · Arthur

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Arthur hizo un comentario,

ComentarioRouting

Im testing omnichannel routing, it appears to be working in all channels except in Side Conversations.

Even if I add the routing tag, it still does not auto assign. Is there a configuration that needs to be done on our end? A button to switch? or if Side conversation is not included in the auto assign is there a way for us to get the SC's  auto assigned?

 

 

Ver comentario · Publicado 13 mar 2023 · Arthur

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