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Andrew Chu's Avatar

Andrew Chu

Incorporación 16 oct 2021

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Última actividad 28 ene 2025

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191

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71

RESUMEN DE LA ACTIVIDAD

Última actividad de Andrew Chu

Andrew Chu hizo un comentario,

ComentarioTicket automation and collaboration

Hi team,

A quick check on the below announcement, the date says Jan 27th but as of now my account see no changes yet. It's now already Jan 28th the next day in my location. Can you share the exact timestamp for the rollout?

 

https://support.zendesk.com/hc/en-us/articles/8163299196058-Announcing-consolidated-access-to-side-conversations-in-the-context-panel

Ver comentario · Publicado 28 ene 2025 · Andrew Chu

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Andrew Chu hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

also, a feature request on allowing callers to select the time to callback would be great. Not sure if it's already available as a Zendesk technology though.

Ver comentario · Publicado 07 ene 2025 · Andrew Chu

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Andrew Chu hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

this is something our business is asking for so definitely love to have it prioritized on the Roadmap

Ver comentario · Publicado 07 ene 2025 · Andrew Chu

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Andrew Chu hizo un comentario,

ComentarioUsing the knowledge base in Help Center

Is there any limit to how many “Save Search as” lists that one person/everyone can create? If yes, how many?

In case there is no limit or the limit is really high (a thousand or so), you can ignore my question :)

Ver comentario · Publicado 03 ene 2025 · Andrew Chu

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Andrew Chu hizo un comentario,

ComentarioUsing the knowledge base in Help Center

I second the question from Siobhan Hunter! One additional question from me - is there any limit to how many “Save Search as” lists that one person/everyone can create? If yes, how many?

In case there is no limit or the limit is really high (a thousand or so), you can ignore my question :)

Ver comentario · Editado 03 ene 2025 · Andrew Chu

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Andrew Chu hizo un comentario,

ComentarioManaging Talk

Ver comentario · Publicado 10 sept 2024 · Andrew Chu

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Andrew Chu hizo un comentario,

ComentarioEnd users and organizations

Hi team,

 

Can you please share if there are any known inconsistencies about the “unverified Email” icon? When searching the page, I see that there are many instances where some user profiles showing no unverified icons however when I click on them, they turn out to have one or more unverified addresses.

 

There are of course other instances where the said icon is displayed on profiles with unverified Email, thus the inconsistency.

 

Does the number of contact addresses in each user profile matter in this case? Any rules when it comes to how the unverified icon is displayed?

Ver comentario · Publicado 07 jun 2024 · Andrew Chu

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Andrew Chu hizo un comentario,

ComentarioMetrics, attributes, and filters

Hi team,

Can you please suggest a way that we can effectively locate the attributes and metrics that have errors? The “Updated required” tab is very helpful already however we're having a challenge checking dashboards/reports that are having multiple attributes and/or metrics so a quick highlight tech can save us a lot of time.

Ver comentario · Publicado 27 may 2024 · Andrew Chu

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Andrew Chu hizo un comentario,

ComentarioCall routing, greetings, IVR, and recordings

we're running on an issue where it's not possible to download the file from the link in the new tab - for some reason the download function keeps treating the file as a .txt while it's .mp3 

 

Ver comentario · Publicado 23 may 2024 · Andrew Chu

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Andrew Chu hizo un comentario,

ComentarioManaging Talk

can I get a copy of the new default wait/hold music (in .mp3 , .mp4 or any other media format)?

Ver comentario · Publicado 15 may 2024 · Andrew Chu

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