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Milan Wack

Incorporación 16 oct 2021

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Última actividad 19 oct 2024

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Última actividad de Milan Wack

Milan Wack hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Sorry, but—this is ridiculous. 

How shall a company improve their quality of content if there is no measurable effect on KPIs? 

You really need to add a “reset” function by default; that is really a minimum maintenance requirement for every knowledge management department.
 

It would be fine as well to offer an API/code option, but “no way” is, in my opinion, no option.

Please fix that.

EDIT: Saw the mention of the API option, but a simple additional function would be important. 

Ver comentario · Editado 05 sept 2024 · Milan Wack

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Milan Wack hizo un comentario,

ComentarioUsing the knowledge base in Help Center

Hi! I am searching for an option to create different filters. I really miss an option like „last edit > 6 month“ as well as „and/or“ criteria like „most recently viewed / top 10%“ etc. 

that would allow much more and better KB workflows for maintaining the quality and content without any kind of additional task assignments. Is there any way to create such filters?


BR

Ver comentario · Editado 30 ago 2024 · Milan Wack

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Milan Wack hizo un comentario,

ComentarioUsing help center search

Same here – I'm having the same issue. Please repair ASAP - thx!

Ver comentario · Publicado 15 jun 2023 · Milan Wack

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Milan Wack hizo un comentario,

ComentarioWorking with articles in the knowledge base

Ver comentario · Publicado 15 nov 2021 · Milan Wack

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Milan Wack hizo un comentario,

ComentarioWorking with articles in the knowledge base

Kristina Tibbitts
In our case, it is up and running again. (Maybe give it a new try :-) ) 

Ver comentario · Publicado 12 nov 2021 · Milan Wack

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Milan Wack hizo un comentario,

ComentarioWorking with articles in the knowledge base

Holden Hewett Thanks for the advice - that's a solution. 

Ver comentario · Publicado 01 nov 2021 · Milan Wack

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Milan Wack hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi!

There seems to be a bug. I'm no longer able to link headings within one article - which is necessary for the structure of my articles. Can you please investigate here or tell me - what I'm doing wrong? (It worked well until cw 42/2021.)
Thx! 

Ver comentario · Publicado 27 oct 2021 · Milan Wack

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