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Andrew Thomas

Incorporación 18 feb 2022

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Última actividad 18 feb 2022

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Última actividad de Andrew Thomas

Andrew Thomas hizo un comentario,

ComentarioTicket management

Our agents have noticed that recently the option to mass delete suspended tickets has been greyed out in the view. They were able to delete up to about 2 weeks ago, and now can't.

I have an admin licence and have the ability to mass delete but the agents do not.

Please can you advise if there has been a recent change to affect this, there is nothing above that indicates an agent can't mass delete. Thanks

Ver comentario · Publicado 18 feb 2022 · Andrew Thomas

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