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Tendai Rioga
Incorporación 08 mar 2022
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Última actividad 20 feb 2024
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Última actividad de Tendai Rioga
Tendai Rioga creó una publicación,
We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a issue is ever more we have set it to transfer to agent but when that is done all fields ( default and custom) they all populate one by one is there a way when that happens we just show all fields to be filled in ?
Publicado 31 oct 2023 · Tendai Rioga
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Tendai Rioga hizo un comentario,
This would be very beneficial.
Ver comentario · Publicado 08 may 2023 · Tendai Rioga
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Tendai Rioga creó una publicación,
Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ?
Publicado 05 ene 2023 · Tendai Rioga
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Tendai Rioga hizo un comentario,
This seems to still not be working on my end could l get a more detailed way to set this up?
Ver comentario · Publicado 18 oct 2022 · Tendai Rioga
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Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?
Ver comentario · Publicado 09 sept 2022 · Tendai Rioga
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Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ?
Ver comentario · Editado 09 sept 2022 · Tendai Rioga
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Are tags created via webhook as well?
Ver comentario · Publicado 12 ago 2022 · Tendai Rioga
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I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?
Ver comentario · Publicado 04 ago 2022 · Tendai Rioga
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In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?
Ver comentario · Publicado 27 jun 2022 · Tendai Rioga
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