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Tendai Rioga

Incorporación 08 mar 2022

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Última actividad 20 feb 2024

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Actividad total

169

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160

RESUMEN DE LA ACTIVIDAD

Última actividad de Tendai Rioga

Tendai Rioga creó una publicación,

Publicación Q&A - AI and automation

We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a issue is ever more we have set it to transfer to agent but when that is done all fields ( default and custom) they all populate one by one is there a way when that happens we just show all fields to be filled in ?

Publicado 31 oct 2023 · Tendai Rioga

1

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2

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1

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Tendai Rioga hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This would be very beneficial.

Ver comentario · Publicado 08 may 2023 · Tendai Rioga

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Tendai Rioga creó una publicación,

Publicación Q&A - Reporting and analytics

Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ? 

Publicado 05 ene 2023 · Tendai Rioga

5

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12

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6

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Tendai Rioga hizo un comentario,

ComentarioUsing AI agents for email and web form

This seems to still not be working on my end could l get a more detailed way to set this up?

 

Ver comentario · Publicado 18 oct 2022 · Tendai Rioga

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Tendai Rioga hizo un comentario,

ComentarioWriting formulas

Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?

Ver comentario · Publicado 09 sept 2022 · Tendai Rioga

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Tendai Rioga hizo un comentario,

ComentarioMeasuring success

Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ? 

Ver comentario · Editado 09 sept 2022 · Tendai Rioga

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Tendai Rioga hizo un comentario,

ComentarioBusiness rules

Are tags created via webhook as well?

Ver comentario · Publicado 12 ago 2022 · Tendai Rioga

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Tendai Rioga hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?

 

Ver comentario · Publicado 04 ago 2022 · Tendai Rioga

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Tendai Rioga hizo un comentario,

ComentarioTeam members and groups

In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?

Ver comentario · Publicado 27 jun 2022 · Tendai Rioga

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