Búsquedas recientes


No hay búsquedas recientes

Edwards, Taylor's Avatar

Edwards, Taylor

Incorporación 11 nov 2021

·

Última actividad 05 ene 2022

Seguimientos

0

Seguidores

0

Actividad total

4

Votos

0

Suscripción

1

RESUMEN DE LA ACTIVIDAD

Última actividad de Edwards, Taylor

Edwards, Taylor hizo un comentario,

ComentarioBuilding reports

Gotcha. 

The D_Count(Assignees) seems to work for me with Assignee Email on rows, filtering to Assignee Role = Agent.  It lists a 1 for those still active, and a 0 for those who are no longer with the company.  Of course that doesn't get me all the way to where I want to go, so I've got to filter out agents that have a license in our instance that are in a different section of the company.


Hopefully they fix the Agent formula soon.

Ver comentario · Editado 05 ene 2022 · Edwards, Taylor

0

Seguidores

0

Votos

0

Comentarios


Edwards, Taylor hizo un comentario,

ComentarioBuilding reports

CJ,

What may work for you is a D_COUNT of Assignee as a metric with Assignee Name or Assignee Email in the rows section.  And then filter that on Assignee Role = Agent.

Ver comentario · Publicado 04 ene 2022 · Edwards, Taylor

0

Seguidores

0

Votos

0

Comentarios


Edwards, Taylor hizo un comentario,

ComentarioBuilding reports

Could you please update this article with the following metrics:


Number of New Tickets

  1. This month vs. last month (MTD vs. LMTD)
  2. This month vs. same month last year (MTD vs. LYMTD)

Number of Solved Tickets

  1. This month vs. last month (MTD vs. LMTD)
  2. This month vs. same month last year (MTD vs. LYMTD)

Created Tickets vs. Solved Tickets variance on:

  • all the normal date ranges: a single date, last week, last month, etc.

Ver comentario · Publicado 11 nov 2021 · Edwards, Taylor

0

Seguidores

1

Voto

0

Comentarios