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Karina C (Persona)
Incorporación 13 oct 2022
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Última actividad 06 jul 2023
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14
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8
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2
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Última actividad de Karina C (Persona)
Karina C (Persona) hizo un comentario,
Was there a resolve on this? We are running into same. We would like the customer to fill out form like previous chat product and move them immediately to form to connect them with an agent.
Ver comentario · Publicado 24 may 2023 · Karina C (Persona)
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Karina C (Persona) hizo un comentario,
I agree with Joshua. I have upvoted your comment. I think this feature would help to keep eye on our agents. If we cannot see their macros until they are sent to a customer, that is an issue.
Ver comentario · Publicado 28 mar 2023 · Karina C (Persona)
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Karina C (Persona) hizo un comentario,
I agree Maddie F. I am not sure how this isn't an admin feature already. Sure we can find out after the fact in ticket reviews but it would be highly beneficial to be able to review agent macros with them.
Ver comentario · Publicado 28 nov 2022 · Karina C (Persona)
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Karina C (Persona) hizo un comentario,
Hey Zendesk. Knock knock. Any comments or updates?
I second third and fourth the request for this feature.
Ver comentario · Publicado 13 oct 2022 · Karina C (Persona)
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