Búsquedas recientes


No hay búsquedas recientes

Kyle Pease's Avatar

Kyle Pease

Incorporación 26 sept 2022

·

Última actividad 14 nov 2024

Seguimientos

0

Seguidores

0

Actividad total

28

Votos

20

Suscripciones

4

RESUMEN DE LA ACTIVIDAD

Última actividad de Kyle Pease

Kyle Pease hizo un comentario,

ComentarioTicket automation and collaboration

I'm not able to check this box, its greyed out.

Ver comentario · Publicado 14 nov 2024 · Kyle Pease

0

Seguidores

0

Votos

0

Comentarios


Kyle Pease hizo un comentario,

ComentarioAccount settings of the ticketing system

still waiting for this

Ver comentario · Publicado 04 oct 2023 · Kyle Pease

0

Seguidores

3

Votos

0

Comentarios


Kyle Pease hizo un comentario,

ComentarioGeneral questions about email and email template

Any chance we could use the "From" email in zendesk instead, as the requester by default?

Using the Reply-To has been causing us issues for years with our netsuite back end unfortunately.

Ver comentario · Publicado 22 jun 2023 · Kyle Pease

0

Seguidores

0

Votos

0

Comentarios


Kyle Pease hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

@... Anton de Young @... Heather Rommel  Can we make this happen? It is a critical feature for any companies handling automated emails in major platforms such as Netsuite.

Here's a sample of what we have inbound:

From: "Customer Name (Customer Primary Email)" <system@sent-via.netsuite.com>
 
We'd like to replace the default Reply-to as requester with (Customer Primary Email) as the requester in the ticket. Right now we are doing this manually and it is a waste of time, we need to automate it.
 
In the meantime, has anyone found a workaround? I'm looking to add the target email address into the email template body and then make a trigger to update the requester based on that body text.

Ver comentario · Publicado 26 sept 2022 · Kyle Pease

0

Seguidores

1

Voto

0

Comentarios