Danielle
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Última actividad de Danielle-
Danielle hizo un comentario,
+ 1, this is an essential feature for admin management of explore.
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Danielle creó una publicación,
Automating removal of terminated employees
Hi all! Looking for an automated solution for removing employees. We often have general support agents terminated in our instance, and it is cumbersome to go through each agent to reassign unresol...
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Danielle hizo un comentario,
Hi! It would need to be assigning tickets to a specific group. For ticket closures, we have used a shell script in the past to do so based on ticket ID. Thanks!
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Danielle creó una publicación,
API update to ticket group
Hi community! I am looking to see if anyone has created an API script to bulk update ticket groups via ticket ID? (about 30k) We have recently reorganized our instance, and there is a particular s...
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Danielle hizo un comentario,
PLEASE add this! I spend hours of my day in the "Tickets must meet all of these conditions to appear in the view" excluding groups, and other form options if I merely want to have only A+B show in ...
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Danielle creó una publicación,
Using two fields to confirm email address
I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and h...
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Danielle creó una publicación,
Measuring effectiveness of macro use
Hi Community! I am wondering if anyone has any ideas or thoughts on measuring the effectiveness of macros. We use them for standardized responses right now, and I want to find a way to identify tho...
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Danielle hizo un comentario,
@... Thank you so much for the response! This was very helpful. I have a particularly large data set, so it took some filtering to render results, but I was able to recreate! Cheers!
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Danielle creó una publicación,
End Users with Multiple Open Tickets
RespondidaI am looking to build a report that places end users into bracket percentages. Ideally, this would group end users into categories like so if they have more than one ticket open: % with 1 ticket op...
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Danielle creó una publicación,
LinkedIn Best Practices
RespondidaHi Community! I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zendesk does not have a native integration with LinkedIn, but I haven't found any...