Danielle

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

+ 1, this is an essential feature for admin management of explore. 

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• Danielle
• Creación 8 de mayo de 2023 19:21
• 0 votos

1. Comunidad
2. Developer - Zendesk APIs
3. API update to ticket group

Hi! It would need to be assigning tickets to a specific group. For ticket closures, we have used a shell script in the past to do so based on ticket ID. Thanks!

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• Danielle
• Creación 28 de octubre de 2021 15:41
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Multiple AND/OR conditions in Views, Triggers and Automations

PLEASE add this! I spend hours of my day in the "Tickets must meet all of these conditions to appear in the view" excluding groups, and other form options if I merely want to have only A+B show in ...

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• Danielle
• Creación 6 de octubre de 2021 19:32
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. End Users with Multiple Open Tickets

@... Thank you so much for the response! This was very helpful. I have a particularly large data set, so it took some filtering to render results, but I was able to recreate! Cheers!

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• Danielle
• Creación 10 de junio de 2021 13:54
• 0 votos