Danielle

1. Comunidad
2. Zendesk Suite Q&A

Hi all!  Looking for an automated solution for removing employees. We often have general support agents terminated in our instance, and it is cumbersome to go through each agent to reassign unresol...

• Danielle
• Creación 16 de noviembre de 2021 20:23
• 4 seguidores
• 1 comentario
• 1 voto

1. Comunidad
2. Developer - Zendesk APIs

Hi community!  I am looking to see if anyone has created an API script to bulk update ticket groups via ticket ID? (about 30k) We have recently reorganized our instance, and there is a particular s...

• Danielle
• Creación 26 de octubre de 2021 17:12
• 3 seguidores
• 3 comentarios
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)

I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and h...

• Danielle
• Creación 13 de septiembre de 2021 19:25
• 14 seguidores
• 15 comentarios
• 6 votos

1. Comunidad
2. Zendesk Suite Q&A

Hi Community! I am wondering if anyone has any ideas or thoughts on measuring the effectiveness of macros. We use them for standardized responses right now, and I want to find a way to identify tho...

• Danielle
• Creación 13 de septiembre de 2021 13:35
• 3 seguidores
• 2 comentarios
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A

I am looking to build a report that places end users into bracket percentages. Ideally, this would group end users into categories like so if they have more than one ticket open: % with 1 ticket op...

• Danielle
• Creación 9 de junio de 2021 14:28
• 3 seguidores
• 3 comentarios
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A

Hi Community! I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zendesk does not have a native integration with LinkedIn, but I haven't found any...

• Danielle
• Creación 1 de junio de 2021 14:16
• 5 seguidores
• 2 comentarios
• 0 votos