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Jacob Hill's Avatar

Jacob Hill

Incorporación 09 feb 2022

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Última actividad 23 oct 2023

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21

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4

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9

RESUMEN DE LA ACTIVIDAD

Última actividad de Jacob Hill

Jacob Hill hizo un comentario,

ComentarioGlobal security and user access

We need to be able to create custom password settings for end users. A 6-character minimum is not secure and is extremely outdated. Additionally, it does not comply with our security program.

Ver comentario · Publicado 23 oct 2023 · Jacob Hill

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Jacob Hill hizo un comentario,

ComentarioTicket customization

When will we be able to reorder the statuses that we have created?

Ver comentario · Publicado 26 ene 2023 · Jacob Hill

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Jacob Hill hizo un comentario,

ComentarioTicket customization

Can we limit the statuses to specific ticket forms? This would help me build out a change request process. The other ticket forms don't need to see the "Pending Approval" status for example.

The next step here is allowing us to build a workflow for these ticket statuses and forms! :D Can't wait to see what happens next, thank you!

Ver comentario · Publicado 26 ene 2023 · Jacob Hill

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Jacob Hill hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Hello! Is there a way to offload the audit logs to a SIEM, specifically Azure Sentinel?

Ver comentario · Publicado 24 ene 2023 · Jacob Hill

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Comentario de la comunidad Feedback - Ticketing system (Support)

This feature is really needed.

Ver comentario · Publicado 14 nov 2022 · Jacob Hill

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Jacob Hill hizo un comentario,

ComentarioMeasuring success

Is there a way to ignore bad ratings so that they don't show up in an agent's stats?

Ver comentario · Editado 16 sept 2022 · Jacob Hill

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Jacob Hill hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

I agree, I would love to be able to update the subject (and the native due date field) with a trigger!

Ver comentario · Publicado 23 feb 2022 · Jacob Hill

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Jacob Hill hizo un comentario,

ComentarioUsers, groups, and organizations

Is there any way that the organization condition can be checked from the server, opposed to using client-side JavaScript?

Ver comentario · Publicado 09 feb 2022 · Jacob Hill

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