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Jared Young's Avatar

Jared Young

Incorporación 19 abr 2023

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Última actividad 23 ago 2023

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Última actividad de Jared Young

Jared Young hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

The help article linked is broken or not accessible. Is there an alternative link that can be provided so i can understand on how to set this up? Thanks. 

 

https://support.zendesk.com/hc/en-us/articles/115011298868-Example-Integrating-the-HTTP-Target-with-Slack

Ver comentario · Publicado 28 jun 2023 · Jared Young

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Jared Young hizo un comentario,

ComentarioThird party and social messaging channels

We have this setup and it is working. 

Our issue is we are getting duplicate users in Zendesk because we are syncing userData from Okta into ZD. When starting a DM from Slack into ZD, it creates a new user and we have to manually merge those Slack users with the Okta users. 

How do we sync these or make it so the users coming from Slack are auto merged/synced with the users we already have coming in from Okta? 

Ver comentario · Publicado 24 may 2023 · Jared Young

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Jared Young hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

David, considering this has been a thread since 2020, is there any indication this will ever be added to the roadmap as a feature? 

Ver comentario · Publicado 20 abr 2023 · Jared Young

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Jared Young hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Any update on this? We have 3 different Zendesk sub-domains but one Slack instance. This would be beneficial to be able to natively use a feature like this. 

Ver comentario · Publicado 19 abr 2023 · Jared Young

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