Rachael Kolman

1. Zendesk updates
2. Announcements
3. Announcing Agent Home (beta)

I had a similar question to the one above. For Completed Work in the last 90 Days, is it only going to show tickets assigned and solved by the agent? We have agents who use that to track their own ...

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• Rachael Kolman
• Creación 18 de agosto de 2023 15:02
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Feature Request: Add a notification banner to Help Center

A notification banner in both the Help Center and the Agent Workspace would be really beneficial to push notifications to agents. It would be great if there was a way to do this without the coding ...

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• Rachael Kolman
• Creación 5 de abril de 2023 16:34
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Need to have visibility on who hung up first

Any updates on when something like this may be available?

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• Rachael Kolman
• Creación 5 de enero de 2023 15:30
• 1 voto

1. Comunidad
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Agreed, with omnichannel routing and the new custom agent statuses, having visibility into this is really important. Is there an updated ETA, other than Q4?

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• Rachael Kolman
• Creación 2 de noviembre de 2022 18:43
• 1 voto

1. Support
2. ...
3. Setting up Agent Workspace
4. Activating focus mode for voice and chat in the Zendesk Agent Workspace

@... thanks that's actually what we're looking into right now.

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• Rachael Kolman
• Creación 11 de octubre de 2022 13:03
• 0 votos

1. Support
2. ...
3. Setting up Agent Workspace
4. Activating focus mode for voice and chat in the Zendesk Agent Workspace

Are there any plans to have emails automatically served to agents? We have agents who work email, phone and chat, and would like an option for them to be served emails when in available status so w...

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• Rachael Kolman
• Creación 10 de febrero de 2022 15:32
• 1 voto