
Rachael Kolman
-
Actividad total20
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos11
-
Suscripciones5
Resumen de la actividad
Última actividad de Rachael Kolman-
Rachael Kolman hizo un comentario,
Any updates on when something like this may be available?
-
Rachael Kolman hizo un comentario,
Agreed, with omnichannel routing and the new custom agent statuses, having visibility into this is really important. Is there an updated ETA, other than Q4?
-
Rachael Kolman hizo un comentario,
@... thanks that's actually what we're looking into right now.
-
Rachael Kolman hizo un comentario,
Are there any plans to have emails automatically served to agents? We have agents who work email, phone and chat, and would like an option for them to be served emails when in available status so w...