Rachael Kolman

1. Comunidad
2. Feedback - Voice (Talk)
3. Need to have visibility on who hung up first

Any updates on when something like this may be available?

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• Rachael Kolman
• Creación 5 de enero de 2023 15:30
• 1 voto

1. Comunidad
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Agreed, with omnichannel routing and the new custom agent statuses, having visibility into this is really important. Is there an updated ETA, other than Q4?

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• Rachael Kolman
• Creación 2 de noviembre de 2022 18:43
• 1 voto

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Activating focus mode for voice and chat in the Zendesk Agent Workspace

@... thanks that's actually what we're looking into right now.

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• Rachael Kolman
• Creación 11 de octubre de 2022 13:03
• 0 votos

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Activating focus mode for voice and chat in the Zendesk Agent Workspace

Are there any plans to have emails automatically served to agents? We have agents who work email, phone and chat, and would like an option for them to be served emails when in available status so w...

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• Rachael Kolman
• Creación 10 de febrero de 2022 15:32
• 1 voto