Búsquedas recientes


No hay búsquedas recientes

Gokcem Gokce Kaplan's Avatar

Gokcem Gokce Kaplan

Incorporación 04 dic 2021

·

Última actividad 16 sept 2024

Seguimientos

0

Seguidores

0

Actividad total

3

Votos

0

Suscripción

1

RESUMEN DE LA ACTIVIDAD

Última actividad de Gokcem Gokce Kaplan

Gokcem Gokce Kaplan creó una publicación,

Publicación Developer - Zendesk Apps Framework (ZAF)

I have an appllication running  on ticket_sidebar. 

I am using Zaf client ("1.0.0-beta.47")

I load and parse the ticket iinformation as follows :

 

function showSsoInfo() {
  client.get('ticket').then(function (data) {
    const requesterEmail = data['ticket'].requester.email;
    const createdAt = Date.parse(data['ticket'].createdAt);
    const ticketId = data['ticket'].id;
    const organization = data['ticket'].organization;
    if (organization !== undefined) {
      const externalId = organization.externalId;
      BACK_END_CALL(requesterEmail, createdAt, ticketId,organization);
    } else {
      BACK_END_CALL.fetchZendeskUserInfo(requesterEmail, createdAt, ticketId);
    }
  });
}

 

 

Since 26-08-2024 in the logs of the back end service, we have noticed that ticket creation date is coming as NaN. This issue is intermittent. 

Not ticket related. For the same ticket sometimes the proper value is returned and sometimes not returned. 

 

I couldn't reproduce the issue with v2-repl. 

 

Zendesk help desk suggested that I put the question here.

 

What could be wrong?

 

Best Regards,

Gokcem 

 

 

 

Publicado 13 sept 2024 · Gokcem Gokce Kaplan

0

Seguidores

0

Votos

0

Comentarios


Gokcem Gokce Kaplan hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Hi, 

Is there any way that I generate an api key with restricted access? I want to write an app and add private comments to tickets, with the api key from customer i would have full access to customer data. I only want to add comments.

 

Ver comentario · Publicado 04 dic 2021 · Gokcem Gokce Kaplan

0

Seguidores

5

Votos

0

Comentarios