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Gokcem Gokce Kaplan
Incorporación 04 dic 2021
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Última actividad 16 sept 2024
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Última actividad de Gokcem Gokce Kaplan
Gokcem Gokce Kaplan creó una publicación,
I have an appllication running on ticket_sidebar.
I am using Zaf client ("1.0.0-beta.47")
I load and parse the ticket iinformation as follows :
function showSsoInfo() {
client.get('ticket').then(function (data) {
const requesterEmail = data['ticket'].requester.email;
const createdAt = Date.parse(data['ticket'].createdAt);
const ticketId = data['ticket'].id;
const organization = data['ticket'].organization;
if (organization !== undefined) {
const externalId = organization.externalId;
BACK_END_CALL(requesterEmail, createdAt, ticketId,organization);
} else {
BACK_END_CALL.fetchZendeskUserInfo(requesterEmail, createdAt, ticketId);
}
});
}
Since 26-08-2024 in the logs of the back end service, we have noticed that ticket creation date is coming as NaN. This issue is intermittent.
Not ticket related. For the same ticket sometimes the proper value is returned and sometimes not returned.
I couldn't reproduce the issue with v2-repl.
Zendesk help desk suggested that I put the question here.
What could be wrong?
Best Regards,
Gokcem
Publicado 13 sept 2024 · Gokcem Gokce Kaplan
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Gokcem Gokce Kaplan hizo un comentario,
Hi,
Is there any way that I generate an api key with restricted access? I want to write an app and add private comments to tickets, with the api key from customer i would have full access to customer data. I only want to add comments.
Ver comentario · Publicado 04 dic 2021 · Gokcem Gokce Kaplan
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