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Jorge Echevers

Incorporación 04 ene 2023

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Última actividad 10 jun 2024

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Hello All, is there a solution to run historical reports on the agent statuses?   

It would also be great to have an accurate work-effort measurement (when agents are working in a certain interaction, without duplicates, only the one that is open in front of them).  A combination of work efforts divided by active statuses would give out great productivity metrics insights.  

Ver comentario · Publicado 28 mar 2023 · Jorge Echevers

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