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Isobel Petty's Avatar

Isobel Petty

Incorporación 07 mar 2022

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Última actividad 30 ago 2022

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Última actividad de Isobel Petty

Isobel Petty hizo un comentario,

ComentarioRouting

Hi, I was hoping to use this as a Round Robin option, but as we do not yet have Messaging enabled, is this not possible for emails and tickets opened via the Help Center dashboard? 

We are looking into implementing Messaging but this will not be before February 2023. 

I have also tried to use the Round Robin add on from the marketplace but unfortunately we could not get security sign off for this so had to disable it. 

Round Robin seems like a very basic function, are there any other ways to set this up?

Ver comentario · Publicado 30 ago 2022 · Isobel Petty

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