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Jason S

Incorporación 16 oct 2021

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Última actividad 22 oct 2021

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Última actividad de Jason S

Jason S hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Team. Was there any movement on this topic?

Ver comentario · Publicado 04 ago 2021 · Jason S

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Jason S hizo un comentario,

ComentarioMeasuring success

Hi Team


I am looking to elaborate on the CSAT survey 2 have 2 questions. On occasion, the agent managing the case will provide great service however the customers issue is surrounding the company or the policy. 

I would like to have 2 questions somewhat along the lines of:

1. Are you satisfied with the service provided by the case manager you were in contact with?

2. Are you satisfied by the outcome? OR Are you satisfied with the company?

Can anyone advise the best way to tackle this? 

Thanks

Ver comentario · Publicado 02 jun 2021 · Jason S

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