Kerry Sorenson
-
Actividad total9
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos1
-
Suscripciones4
Resumen de la actividad
Última actividad de Kerry Sorenson-
Kerry Sorenson creó una publicación,
View all agents assigned to a skill
Hi - I'm request an easy way to see all agents that have a specific skill. This relates to the support ticket I submitted 11964817. Thank you!
-
Kerry Sorenson hizo un comentario,
Hi - adding a use case from this in response to my support ticket (#11483638). We're currently not able to track SLA by agent due to the inability to query from two datasets. For example, in ticket...
-
Kerry Sorenson hizo un comentario,
Hi! Upvoting this -- one of our KPIs is schedule adherence and understanding productivity and agent status is crucial.
-
Kerry Sorenson hizo un comentario,
Hi! I'd love the ability to see what revisions were made to SLA policies (similar to how you can see changed within triggers). I had an issue where an SLA stopped and started working, but had no ab...