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KC
Incorporación 21 jul 2022
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Última actividad 04 oct 2023
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Última actividad de KC
KC hizo un comentario,
Hi Brandon,
That sounds good. Thank you for the suggestion!
I'm trying it out with our account, and hope it achieve our goal here.
You have a wonderful day ahead!
Regards,
KC
Ver comentario · Publicado 04 oct 2023 · KC
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KC hizo un comentario,
Hi Brandon,
Thank you for replying. Actually, my first pointer above refers to tickets created by agent-role members, but the requester's role is end-user. For that, I'm afraid that making 'Requester: Role is End-User' will not be precise.
Or, can you describe to me what does 'Channel: is Web Form' please?
Thanks again.
Ver comentario · Publicado 03 oct 2023 · KC
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KC hizo un comentario,
Hi Experts,
How do I configure my satisfaction survey trigger in a way that:
- exclude satisfaction survey for tickets created by Agents/Members (not End User) as a new ticket?
- include satisfaction survey for 'Follow Up' tickets?
Any idea will be helpful. Thank you!
Ver comentario · Publicado 02 oct 2023 · KC
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KC creó una publicación,
We run our support on App, Mobile SDK integrated. We noticed problem with both of our iOS and Android app:
1. App's push notification doesn't work anymore.
2. JWT Authentication doesn't seem consistent in adding "green-tick" to logged in users.
3. When user kill the app, their Messaging history is likely to be flushed away. What's the logic for that?
Publicado 12 sept 2023 · KC
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