Kirk Struik

If I leave step 3 as “Contains none of the following” then every new ticket sent in gets the auto response saying you've tried to respond to closed ticket. 

If I change step 3 to “Contains At Least One Of the Following” then each time I close a ticket, the REQUESTOR gets an email saying they responded to a closed ticket, which isn't right either.

EDIT:
If I first submit my comments as “OPEN” and then submit a gain as “solved” it works.  Its just if I add comments and SUBMIT as solved it send the email to the user. 

According to the support agent I spoke to, the main Guide sections page is limited to 30 sections, even if you add the {{pagination}} code.  This is due to a limitation in the API.

I am requesting that the API be updated to include pagination so that we have as many Sections and articles as work for our business.