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Tracy Clark
Incorporación 16 nov 2022
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Última actividad 04 dic 2024
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10
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Última actividad de Tracy Clark
Tracy Clark hizo un comentario,
good to know, thank you. you may close this comment.
Ver comentario · Publicado 04 dic 2024 · Tracy Clark
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Tracy Clark hizo un comentario,
What plan do we have, I thought we had an Enterprise plan.
Ver comentario · Publicado 03 dic 2024 · Tracy Clark
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Tracy Clark hizo un comentario,
We are using Zendesk Agent Workspace … Is there a way for an Admin to change an agents Chat status from Online to Invisible? Thank you!
Ver comentario · Publicado 28 jun 2024 · Tracy Clark
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Tracy Clark hizo un comentario,
I don't understand how to turn on Draft Mode for my team, please put in step by step information on how to activate? Using Internal Note as you are drafting your email is safest you never know, but to not have it carry to Public Reply automatically is not efficient.
Ver comentario · Publicado 25 jun 2024 · Tracy Clark
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Tracy Clark hizo un comentario,
I agree having the oldest on top is not efficient, we want to know what was last said when opening a ticket not was first said. Is their a way to change the direction of the conversation?
Ver comentario · Publicado 25 jun 2024 · Tracy Clark
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Tracy Clark hizo un comentario,
I 100% agree having an option to Add CC and include an external email address would be great and save a bunch of individual forwarding time spent moving ticket to proper individual.
Ver comentario · Publicado 16 nov 2022 · Tracy Clark
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