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Ken Malecki's Avatar

Ken Malecki

Incorporación 16 oct 2021

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Última actividad 16 oct 2021

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Última actividad de Ken Malecki

Ken Malecki hizo un comentario,

ComentarioTicket customization

@Jennifer Rowe Thank you, I think the issue is that during the trial period all this work as it should, but now that CMS has paid for the product it seem the trial version is still hanging on in some area and I have to enable some stuff again.  I was told that the trial account would port over but seems there are some glitches. Life is all one big learning curve. As soon as you think you know something... you get older ;)

Ver comentario · Publicado 08 jun 2021 · Ken Malecki

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Ken Malecki hizo un comentario,

ComentarioTicket customization

The help center still has trial in the path for the URL... why is that?

https://adhocteamhelp.zendesk.com/hc/en-us?suiteTrialOnboard=true

This has been bought and paid for.... can we fix this?

 

Ver comentario · Publicado 08 jun 2021 · Ken Malecki

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Ken Malecki hizo un comentario,

ComentarioTicket customization

I want a person...(not a user of any type) just average Betty working at her desk, to view the form, fill it out, and submit it. Can that be done? With out logging in to anything.

Ver comentario · Publicado 08 jun 2021 · Ken Malecki

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Ken Malecki hizo un comentario,

ComentarioTicket customization

This doesn't work for me. It takes me back to my agent login version of home. I want to see the form from how a person not logged in would see it... Can you guys help with this? I am finding this help quite frustrating and lacking on simple task that should be easy... I know it could be operator error but still help is not help for simple things because it takes the user (me) to all these wonderful features but not some like ... you can't be logged in when trying this.... When i follow directions and it doesn't work tells me something is missing.

Ver comentario · Publicado 08 jun 2021 · Ken Malecki

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