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Evy Verhoeven's Avatar

Evy Verhoeven

Incorporación 24 mar 2022

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Última actividad 27 may 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Evy Verhoeven

Evy Verhoeven hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Printing side tickets would be beneficial for our company's efficient work process.

Could you provide an update?

Ver comentario · Publicado 27 may 2024 · Evy Verhoeven

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Evy Verhoeven hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Dear @...,

Could you please provide us with an update on this request?

Thank you in advance.

 

 

Ver comentario · Publicado 23 ago 2022 · Evy Verhoeven

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Evy Verhoeven hizo un comentario,

ComentarioTicket management

Hi Zendesk team,

I have a question related to suspended tickets and hope you could help me.

Currently we are receiving all tickets 'coming from a support address' as suspended tickets but also duplicated as a regular ticket. I saw in your article it was because it's causing an email loop?

However, our different department are creating tickets with the support address in Zendesk for a couple of months already and all went okay (no suspended tickets) until two weeks ago. The support addresses are all added on the white list in Zendesk.

Could you tell us what is the exact cause and how to fix this?

Thank you in advance.

Evy

 

 

 

Ver comentario · Publicado 24 mar 2022 · Evy Verhoeven

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