Mamantha
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Actividad total20
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Última actividad
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Resumen de la actividad
Última actividad de Mamantha-
Mamantha creó una publicación,
duplicate user profiles
we find zendesk has duplicate user profiles if customer contact us by email the first time and by Whatsapp next time, agents don't know if customer contact us before if tickets history can't organi...
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Mamantha creó una publicación,
Agent's profile
I find there are five attributes about tickets in agent's profile, can i add more, such as inbound or outbound call, brand etc. I was told that the Attributes that I see in the Agent's profile are ...
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Mamantha creó una publicación,
whatsapp in zendesk support different languages?
we support different languages, how to set up to let the system's auto reply and survey questions to be the languages accordingly ,for example Portuguese. I believe many people need this feature, p...
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Mamantha creó una publicación,
India number /Vietnam number
Respondidawe want to buy local numbers in India and Vietnam, but we can't get it from zendesk, it's awkward since zendesk is the only platform we are using. I found there are many customers have the same nee...
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Mamantha creó una publicación,
India number
No planeadawe want a India local number to support our business, i find others had the same issue two or three years ago, if Twilio can't provide it, i suggest zendesk can have more partners to fulfill our ne...
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Mamantha creó una publicación,
Want a trigger that will assign missed calls to agent who support a particular language
Respondidahi team, My team support customers in different countries, so we have many local numbers. For the missed calls, we want a trigger that will assign missed calls to agent who support a particular lan...