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Nádia H.

Incorporación 04 ene 2023

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Última actividad 04 ene 2023

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Última actividad de Nádia H.

Nádia H. hizo un comentario,

ComentarioSetting up and using Text
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Hey there Zendesk team!

I have 2 questions:

1) Let's say we have a ticket with an email thread, is it possible to send a SMS on that same ticket thread? As we do phone calls, for instance? Or does a new ticket need to be opened?

2) Additionally, once we get a reply, would that be integrated on the same ticket? 

Thanks in advance!

Ver comentario · Publicado 04 ene 2023 · Nádia H.

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