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Bob Rosenbaum

Incorporación 22 oct 2021

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Última actividad 19 sept 2023

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Última actividad de Bob Rosenbaum

Bob Rosenbaum hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Thanks very much Ifra Saqlain!
Yes, we already use the Draft attribute for some categories, but for others it looks like your code can work well. I am tweaking it slightly to fit the requirements of our Search Results page, as it is a bit different from the Copenhagen theme.
My thanks again for your quick assistance here.

Ver comentario · Publicado 19 sept 2023 · Bob Rosenbaum

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Bob Rosenbaum hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Hi Ifra Saqlain.

Could the approach described above be adapted for the hiding search results from an entire Category? We have several specific Categories that we want to effectively 'exclude' from all searches.

Thanks for any tips you can provide.

Ver comentario · Publicado 18 sept 2023 · Bob Rosenbaum

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Bob Rosenbaum hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

+1 for this feature.

In our use case, we want to exclude content that is located in specific Categories from being included in any Guide searches.

Ver comentario · Publicado 14 sept 2023 · Bob Rosenbaum

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Bob Rosenbaum hizo un comentario,

ComentarioSetting up Zendesk Guide

Our company was recently acquired. We have maintained our own zendesk subdomain for some years and now we have moved to the acquiring company's zendesk subdomain.

The technical change process described here went smoothly, however we have no way to direct users who still enter the old subdomain address to the new subdomain address (e.g.,  oldcompany.zendesk.com  >>  newcompany.zendesk.com). 

Existing users land on a zendesk page that says the Help Center no longer exists, instead of being automatically directed to the new help center. How can we create a permanent redirect that will remedy this situation?

Thanks.

Ver comentario · Publicado 07 feb 2022 · Bob Rosenbaum

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